FAQ
Frequently Asked Questions
A few quick answers to common questions about shopping, shipping, and returns.
How long does order processing take?
Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.
How long does shipping take?
After processing and dispatch, shipping or transit generally takes 7–15 business days. This period does not include the initial processing time.
Do you offer free shipping?
Yes. Free standard shipping is available on qualifying orders of $78 USD or more.
Will I receive tracking information?
Tracking information will be provided through the contact information associated with your order when it becomes available.
How long do I have to request a return?
Return requests should generally be submitted within 30 days after delivery.
How do I start a return?
Email service@savygoods.com before returning any item. Our team will review your request and provide instructions if the return is approved.
Can I return an item to your registered address?
Please do not send a return to the registered business address unless our customer service team specifically instructs you to do so. We will provide the appropriate return address for an approved return.
What if my order arrives damaged or incorrect?
Contact us with your order number and clear photos of the issue where applicable. We'll review the situation and provide appropriate assistance.
How are refunds issued?
Approved refunds are generally returned to the original payment method. Processing time may vary depending on your payment provider or financial institution.
How can I contact Savygoods?
You can reach us at service@savygoods.com.